When working on a new solution, being able to talk to someone who speaks your language is essential. However, it's not just about speaking English, French or Chinese, its about a mindset and a way of working. That is why when working on a new prototype or a new solution to a problem, Omniseal Solutions pairs an engineer from the customer with an engineer from the team. That technical mindset and resolve to solve the issue no matter what it takes is what makes the team so successful and has the customers coming back time and again.
It makes life easier to be able to converse with someone on the same level, technically and pragmatically. Each design engineer is trained in sales techniques as well as in material, chemical and/or mechanical engineering, allowing the partnership to find the best possible solution. They listen carefully, only offering solutions when all of the detail has been shared. Of course, the next time the customer has an issue, that same expert can jump in, with his or her expertise of the customer's process close at hand.